Frequently Asked Questions (FAQ)

1. What is Allegiance Coins?

Allegiance Coins specializes in custom Challenge Coins, wooden Poker Chips, and wooden Challenge Coins. We create high-quality, personalized items for various purposes, including corporate gifts, military tokens, and special events.

2. What are Challenge Coins?

Challenge Coins are custom-made coins traditionally used in the military to commemorate special achievements, foster camaraderie, or show membership in a specific group. Today, they are also used by businesses, organizations, and clubs for similar purposes.

3. What are wooden Poker Chips and Challenge Coins?

Wooden Poker Chips and Challenge Coins are unique alternatives to traditional metal coins. Made from high-quality wood, they offer a rustic and eco-friendly option for collectors, events, and corporate gifts.

4. Can I customize my coins and chips?

Yes! Allegiance Coins offers extensive customization options for both Challenge Coins and wooden items. You can choose the design, shape, size, color, and text to create a truly unique item.

5. How do I place an order?

To place an order, visit our website and use our easy-to-navigate order form. You can upload your designs, choose your customization options, and provide any specific instructions. If you need assistance, our customer service team is always ready to help.

6. What is the minimum order quantity?

Our minimum order quantities vary depending on the product and customization level. Generally, we have a minimum order requirement to ensure quality and efficiency. Please contact our customer service team for specific details.

7. How long does it take to receive my order?

Production times vary based on the complexity and quantity of your order. Typically, custom orders take between 2 to 4 weeks for production and shipping. We offer rush services for an additional fee if you need your items sooner.

8. What payment methods do you accept?

We accept a variety of payment methods, including major credit cards, PayPal, and bank transfers. For larger orders, we also offer invoicing options. Please contact us for more details.

9. Do you ship internationally?

Yes, we ship our products worldwide. Shipping costs and times will vary depending on the destination. Please check our shipping policy for more information.

10. Can I see a sample before placing a large order?

Yes, we offer sample services so you can see and feel the quality of our products before committing to a larger order. Please contact our sales team to discuss sample options.

11. What is your return policy?

We strive for complete customer satisfaction. If you are not happy with your order, please contact us within 30 days of receiving your items to discuss a return or exchange. Custom items are generally not refundable, but we will work with you to ensure you are satisfied with your purchase.

12. How can I contact customer service?

You can reach our customer service team via email, phone, or through our contact form on the website. We are available Monday through Friday, from 8 AM to 5 PM PST.